Knowledge Base

This message appears when users are already enrolled in all the identity services configured within the policy: To fix this issue, more MFA options would need to be added for the user to be able to add additional enrollments, which can be done by logging into the admin portal and going under Products to uReset...

If you are an administrator using Specops Authentication, and you want test a reset as the managed service account, this article will walk you through how to use PsExec.exe to impersonate that account. By using PsExec.exe you will open the new Command Prompt in the System Context and the account doing all the operations will...

Launch the Specops Authentication Gatekeeper Admin console and if there is an upgrade available, you will see a banner at the top and a button to upgrade in the right hand corner: Once you click upgrade, you will be prompted to download and upgrade to the latest version and there will be nothing you need...

This error will appear when the Specops Cefsharp runtime installer client for the secured browser needs to be upgraded on the computer, or if it’s not installed at all. Both the Specops client and the Cefsharp runtime client are required to be installed on all client computers. Download the latest version of Cefsharp runtime installer...

The Gatekeeper service account gets an access denied event during a user password change attempt and the password change fails. Event ID 2040 turns up in the Event viewer: Log Name:      Specops Source:        Authentication Gatekeeper (Specops) Date:          4/14/2023 8:42:49 AM Event ID:      2040 Task Category: None Level:         Warning Keywords:      Classic User:          N/A Computer:      gatekeeper01.domain.local Description:...