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Specops Password Reset
Unknown error in Specops Password Reset website when ASP.NET Impersonation is disabled in IIS.
Description: In some instances customers may encounter the error “Unknown error”, and “An error occurred when serving the request. Please contact your administrator.” This may be seen when browsing to all Specops Password Reset links, or only specific ones like Change, Reset, Enrollment, Helpdesk, or Reporting. Resolution: This can be caused by ASP.NET Impersonation being...
Updating the Specops Password Reset Server Certificate
Specops Password Reset Server service uses a self-signed certificate to encrypt communications from the Password Reset Web (IIS) components. If this certificate is expired or inadvertently deleted, the Password Reset server may not be able to start. Identify the Certificate Currently In Use In order to check the certificate currently in use today, open the...
Errors after disabling TLS 1.0 and TLS 1.1 with Specops Password Reset
Description: In some instances, customers who have disabled TLS versions 1.0 and TLS 1.1 may see errors when users try to use Specops Password Reset by browsing to the password reset page. Users might see this error when browsing to the Password Reset site: “An unknown error has occurred” When you check the Application logs...
403 – Forbidden: Access is denied when browsing to your Specops Password Reset site.
Description: When you browse out to your Specops Password Reset site you encounter the following error: 403 – Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied. Solution: Generally if you see this message, it can be one of the two items below....
LDAP Bind error on Helpdesk Password Reset
When using Specops Password Reset with Delegated Helpdesk enabled, helpdesk users may encounter the following error when attempting to reset a user’s password in Microsoft Edge or Google Chrome browsers: Password reset failed: OperationsError (000004DC: LdapErr: DSID-0C090F6A, comment: In order to perform this operation a successful bind must be completed on the connection., data 0,...
Webpage Login for Specops Password Reset Enrollment
I get asked every now and again by clients about allowing external users to enroll in the password reset system and whats the best way to enable this. The problem is that by default we use Windows Authentication which is the currently logged on users credentials. But if the user is logged into their home...
Where do I go to download the latest version of my software?
Specops Password Auditor Password Policy customers should download Password Auditor directly from Password Policy Domain Administration. Updates to Password Auditor can be downloaded from within the Password Auditor application — if an update is available, you will see a prompt to download it. Specops Password Policy https://env-specopssoftcom-premstaging.kinsta.cloud/support/en/password-policy/download.htm uReset You would do this directly through the...
Request Too Long Error on Password Reset Webpages
Users may encounter the following error accessing Password Reset pages that use Kerberos integrated authentication (Enrollment, Change Password, Helpdesk, Reporting): Bad Request – Request Too LongHTTP Error 400. The size of the request headers is too long. This error can occur on Kerberos authentication if the end user is in a large number of security...